Contact Us

Our staff are happy to assist you in any way they can, but to do so as quickly and effectively as possible, we need some information to help you.

The more and clearer information you can provide, the faster and better we can assist you.

During business hours, we aim to respond to emails within an hour whenever possible, ensuring a prompt response. However, we will always reply as quickly as we can.

Your Contact Info

Your Name

Email Address

Reason For Contact

Spare part enquiry

About an existing order

Another reason

Part Enquiry

Make Of Your Machine

We need to know what make or brand of appliance it is you need parts for

Model Number

For all this is essential information

Serial Number

Not always required bit it is for some and, for a number you need this to determine the version of a part used

Product Code/ART/Service Number

It really helps if you can give this information and for some it is essential find more on this for most brands here

How can we help you?

Please describe as best you can the part/s you require or what it is you need our help with

Photos

Sometimes photos help to know what part you mean (what they're called varies wildly) and of data/rating plates

Existing Order

Order Number

Please tell us the order number that you are looking to get information on, this speeds things up enormously. We will often be able to help without this but, it will be slower.

Please Select

General Enquiry

Return An Item

Report Damage

General Order Enquiry

Please tell us what you would like to know

Damaged Goods

Please describe the damage

Images

Please provide images of the damage

Returns

Reason for return

Please tell us why you wish to return an item but please do note that some items are non-returnable

Other Reasons

Please tell us what you need to know about

Please note that we cannot help with appliance warranties, most instruction manuals, fault diagnostics, etc as we only supply spare parts, that is the sole function of the business here!

Model numbers

When enquiring about a spare part, please always include the model number. Do not rely on a number from your instruction manual, as they are often incorrect. Instead, obtain it from the rating plate.

Sizes don't matter

We don’t usually receive spare part sizes unless they are specified or requested when needed. It is rare to get them.

Serial numbers, etc.

Serial numbers, product codes, PNC numbers (Electrolux, AEG, Zanussi, Tricity etc.) and 12NC numbers (Whirlpool) make looking up spares for you a LOT faster, if you can please supply them from the rating plate. Or a picture of the plate and we'll figure it all out for you.

This is not a technical information help desk, nor can we (officially) help with fitting advice; it is to request information regarding spare parts. But we will of course help and point things out for you as best we can.

We will always reply by email.

Washing Machine 0

Tumble Dryer 0

Cooker & Oven 0

Cooker Hood 0

Fridge & Freezer 0

Dishwasher 0

Microwave 0

Tools & Glues 0